How participants get access to Knowly

Wondering how your participants actually gain access to Knowly? Look no further!

Knowly operates primarily as a passwordless tool. While participants have the option to set a password if they choose, each link they receive contains a unique token that seamlessly logs them into their account.

Accessing Knowly is a breeze, and there are two straightforward methods for users to get into the platform:

Invitation by Admin: As an admin, you have the authority to send links to your users. This method allows you to invite participants to micro-trainings, send direct messages, engage in group messages, and more.
User-Requested Login Link: Alternatively, users can visit https://app.knowly.com and request a login link themselves.

When initiating a program, remember these essential steps:

Add Participants to the Learning Journey: Ensure your participants are added to the learning journey within Knowly.
Send an Activity: Send at least one activity to your participants. This action will trigger the generation of a unique link that will grant them access to the Knowly platform.

This approach to access, often referred to as "magic links," eliminates the need for participants to remember usernames and passwords actively. It's the epitome of user-friendly access management.

Best Practices for a Seamless Experience

Test the Waters Before Going Live

Are you curious about how the Knowly login process works? While this article provides insights, there's no substitute for firsthand experience. We strongly encourage you to try it out yourself before your official launch. To streamline this process, consider duplicating the learning journey you plan to use and inviting yourself to the duplicate. This way, you can immerse yourself in the full experience and also evaluate the end-user perspective. This step is crucial for catching potentially embarrassing typos, design flaws, or other issues in the emails and activities you send out. The reason for duplicating is that you can't resend the activity after sending it to yourself.

Encourage Bookmarks for Quick Access

Magic links make it effortless for users to access Knowly without the need to remember usernames or passwords. However, to ensure they can return to the platform without relying on a link, we recommend prompting your participants to bookmark https://app.knowly.com. This simple action can enhance their overall experience.

It looks like this

In the Knowly universe, it's all about effortless access. Any links you, as an admin, send will seamlessly log in your users. When users inquire about accessing the Knowly platform, you can confidently inform them that they can either locate an email you've sent or visit https://app.knowly.com, as outlined below. In the image below, you'll find a typical Knowly invitation, complete with a button that whisks them right into the platform. Ease of use is at the heart of the Knowly experience.

Typical Knowly invitation with a link

Seamless Link Retrieval at https://app.knowly.com

When it comes to securing a fresh link, whether you're a user or you, yourself, just head over to our trusty https://app.knowly.com. It's a straightforward process—simply provide the contact details where you typically receive notifications, and voilà! Within moments, a login link with a one-hour lifespan lands right in your inbox. It's that easy.