Opening link through desktop email client leads to error page

Error with link from your email client

This article describes how solve your problem with links that do not work

Opening link through desktop email client leads to error page

In some cases, when pressing a link to Knowly in a desktop email client such as Outlook, certain characters are added to or removed from the link. Since every link is unique, this means that the link is no longer readable and you end up at an error page.

Solutions

Option 1: Right click on the link or button in the email and select "Copy link address".

https://downloads.intercomcdn.com/i/o/125590302/de98a2243555a3567dbf8823/Copy+link+address.gif

Now open Google Chrome (not Internet Explorer), paste the link in the address field and hit enter.

https://downloads.intercomcdn.com/i/o/125591124/3c1e5d5409268a25396a11a9/Paste+link+address.gif

Option 2: If you have access to the email on your smartphone, instead open it there, and you should have no issues.